After-sales Service
One tenet: Create greater values for customers, Two concepts: Service is our business & honesty is our policy
We have pursued one service tenet of "creating greater values for customers"; and stuck to the service concepts of "service is our business & honesty is our policy". Once you buy any product from Infore Zoomlion, we will provide you with all-round, full-coverage, and around-the-clock first-rate services; as well as one-stop integrated service solutions from pre-sale, in-sale to post-sale any time anywhere. At the same time, we will also insist on forwardly, fervently and fastly providing services for equipment and customers all the time with "professionality, efficiency, standardization, and friendliness" as our criterion and core. Being detail-oriented, we pay close attention to all of the small particulars of our services for you and do our best to meet your diverse needs.
Core Values
We strive to become the most trusted provider of satisfactory after-sales service solutions in the sanitation equipment industry;
Corporate Philosophy
We provide users with efficient and professional services, along with value-added solutions, to help them enhance equipment use efficiency; we build an expert service team that continuously brings optimum service experiences and value to users;
Service Honor
We have passed the seven-star (excellent) and five-star after-sales service system certification. We have passed the five-star brand certification.We won the "National Top 10 After-sales Service Enterprise" and several provincial and municipal after-sales service awards.
Certificate for the Perfection of After-sales ...
2019.06
Certificate for After-sales Service Certification
2018.12
Certificate for Brand Certification
2018.12
New Energy Service Guarantee
We respond to services quickly and provide consolidation services
We respond to services quickly and provide consolidation services
Infore Zoomlion Enviro always contacts customers within 24 hours after customers win the bidding so as to install the charging pile for them and ensure that the charging pile is matched with the vehicle pile. In addition, Zoomlion-Enviro provides multi-faceted services covering charging pile hardware, charging field design, operation software for the charging field, etc.
We respond to services quickly and provide consolidation services
Our professional service teams are stationed all over to follow up services, carry out all-round inspection and debugging on the equipment, ensure that vehicles are in good condition, assist customers to apply for vehicle licenses, and establish vehicle archives for customers. After products are delivered, the pilot run for one month is supported. We shall train customers with our special vehicle maintenance knowledge to improve their standardization in using and maintaining their vehicles, and make return visits regularly
We respond to services quickly and provide consolidation services
Our independent chassis + accessories expert service teams are stationed to provide follow-up services for 1 to 6 months, make around-the-clock and all-round responses to every demand of customers, so as to ensure that customers can normally use their vehicles
We respond to services quickly and provide consolidation services
Accessories: We have 50 parts warehouses storing 80 million spare parts; and 118 channel partners who are compulsorily required to store spare parts; Chassis: We have our spare parts front-loaded and procedures for the highest order fulfillment levels
EIC System Warranty
The warranty period for the accessories, motor and control system is 1 year; while that for batteries is 5 - 8 years
